JetBlue and WestJet

How important is the reserve administration at sky ways such as West Jet and JetBlue. How does it impact usable activities and conclusion make? Over the past years, it seems customers declargon heavily relied on airline reservation systems to book their tickets, reserve seats, pay for the tickets, and check-in-online. This has been very convenient for customers to end their trips. These systems take on alike tot whollyyowed the airlines to manage their whole flight inventory. They ingest the either the cultivation stored and recorded and maintained.It provides a platform for communication mingled with airlines for their code-sharing plans this also allows agents or other(a) ticketing office to see real clip development such as booking or seat availability (Laudon & Laudon, 2013). Because all of the parties rely on heavily on these systems it is important for Airlines Company to construct it. A perfect example of the chaos that is created when one smart set decides to put together to a newer version of this system would be the case of WestJet.The impact of operational activities and decision reservation has greatly changed with the new system. The system has helped the airlines maintain accounts with other airlines, as sanitary as help processes internal information between departments with more efficiency since everything is done online (Laudon & Laudon, 2013). Now that customers fuel plan, book, and pay online for their trips it as boosted customer satisfaction with faster service.This system has allowed airlines to make good strategic decisions on which routes to monopolize, and how to improve their operate by accessing information about front customers stored on the system. However, this system can affect customers decision while they be booking for example if the system is slow or non drug user friendly customers may be more likely to go to a different site to book their flights. Evaluate the risks of the projects to upgrade the reservation systems of WestJet and JetBlue and chance on risk factors. There are always risks to any business when they are upgrading their systems.However, the biggest risk to a business is the down time that they provide spend when transferring and receiving data from the old system to the new upgraded system, not to mention the time it forget take to train the employees that will be overseeing the new system. In the concomitant with WestJet and JetBlue upgrading the reservations system had its own risks and it could only go two ways smooth with no inconvenience to the customer or horrible maltreat and the customers are angry and your good name is now in apprehension (Laudon & Laudon, 2013).Despite the extensive training that WestJet had before the upgrade, it did not get them enough for when they went zippy some of the problems they had were not on the practice test environment they proficient with. No one can predict that the updates to the information system will cou ld create a defect in the system. The time it took to transfer the information to the reservation system could create a gap in the services to the customer. Having a major outage to their online services could cause major setbacks for the two companies that uncomplete of them could afford.Classify and describe the problems each airline faced in implementing its new reservation system. What people, organization, and technology factors caused those problems? In the case of WestJet successfully planning the development would have saved them millions of dollars, and it would have saved them many of angry customers. WestJet biggest mistake was they did not have a plan for system failure as well as the extra help at the diagnose centers until it was too lately and the issue was already out of control.If WestJet would have planned for the time it would have took to transfer all their files to the new system, and lighted the passenger load they would bypassed all the problems they had du ring the transfer. JetBlue on the other hand did successfully plan the switch they distinguishable to do the switch when the airlines were not as busy and they also contumacious to book fewer seats during the time of the switch (Laudon & Laudon, 2013). They also a built a backup system to clear for the worst, and hiring temporary call center workers was a great idea this allowed them to make sure they were forthcoming for customers during the rebirth.However, there were a few glitches such as wait propagation for calls and the airport kiosks and ticket printers were not online right away they still managed to be well prepared for any of these problems. Describe the steps you would have interpreted to control the risk in these projects? The steps I would have taken to control the risks in this project would be similar to what JetBlue did. I would have planned for an outage in the system and tried to look at the situation from the customers point of view.The training that we ha ve done to prepare us for this new system cannot prepare us for everything that can go wrong during the novelty. I would have to look beyond what could happen and prepare for that. I would slowly move the company into the transition and prepare the customers for it as well. Maybe by letting the customers know up front that the company will be doing a transition on the reservations system will allow customers to be prepared in the case something happens while making their reservations.Offering some sort of discount will help the customers through the transition and help keep the customers loyal to our company. On the business side making sure that we have options if something goes wrong by having a backup system we can turn to if the new system goes down. Making sure we do not over book our flights during the first few days of the transition and making sure we are all prepared and ready for anything that can happen is the only way we could overcome the situation.